SVQ in Team Leading at SCQF Level 6

To achieve this qualification candidates must achieve:

  • 4 mandatory units
  • 2 optional units

Mandatory Units

  • Manage yourself
  • Develop and sustain productive working relationships with colleagues
  • Allocate work to team members
  • Provide healthy, safe, secure and productive working environments and practices

Optional Units

  • Lead your team
  • Help individuals address problems affecting their performance
  • Represent your area of responsibility in meetings
  • Initiate and follow disciplinary procedures
  • Initiate and follow grievance procedures
  • Induct individuals into their roles
  • Manage team communications
  • Promote staff wellbeing
  • Identify individuals’ learning needs and styles
  • Monitor and solve customer service problems
  • Work with others to improve customer service
  • Resolve customer service problems
  • Support customer service improvements

For further information see the Qualification Handbook: QFI Team Leading Qualifications Handbook