To achieve this qualification candidates must achieve:
- 4 mandatory units
- 3 optional units
Mandatory Units
- Develop your knowledge, skills and competence
- Lead your team
- Manage people’s performance at work
- Provide healthy, safe, secure and productive working environments and practices
Optional Units
- Develop operational plans
- Promote equality of opportunity, diversity and inclusion
- Implement change
- Develop and sustain productive working relationships with colleagues
- Recruit, select and retain people
- Support individuals’ learning and development
- Help individuals address problems affecting their performance
- Build teams
- Manage conflict in teams
- Lead meetings to achieve objectives
- Coach individuals
- Initiate and follow disciplinary procedures
- Initiate and follow grievance procedures
- Manage budgets
- Manage the use of financial resources
- Manage physical resources
- Manage the environmental and social impacts of your work
- Use information to take effective decisions
- Communicate information and knowledge
- Manage projects
- Prepare for and participate in quality audits
- Manage customer service
- Manage corporate social responsibility (CSR)
- Evaluate change
- Induct individuals into their roles
- Manage the redeployment of people
- Manage flexible working
- Promote staff wellbeing
- Mentor individuals
- Manage quality audits
- Sell products and services
- Develop and sustain collaborative relationships with other departments
- Monitor and solve customer service problems
- Work with others to improve customer service
- Obtain physical resources
- Implement operational plans
For further information see the Qualification Handbook: QFI Management 7 Qualifications Handbook